Customer Complaint Form

We are listening

Tell us what went wrong. Every complaint is logged, given a reference number and assigned to an officer. Fields marked * are required.

1 Customer Details

Full Name *

Account / Loan Number

Phone Number

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Email Address Give us a phone number or an e-mail so we can reply.

Physical Address

2 Complaint Information

Date of Incident

Time of Incident

Location / Branch

Nature of Complaint *

Interest Rate / Fees Calculation Staff Conduct / Behaviour Transparency / Lack of Information Transaction / Technical Error Debt Collection Issues Other

Please specify

3 Description of the Issue

Brief and clear summary of the problem *

Attach a receipt or supporting document Optional. PDF, JPG, JPEG, PNG, WEBP, DOC, DOCX — up to 5 MB.

4 Expected Resolution

What would you like us to do to resolve this matter?

5 Declaration I hereby declare that the information provided above is true to the best of my knowledge. *

Signature of Complainant *

Date Recorded automatically when you submit.

You will receive a reference number on the next screen.

The section marked “For Office Use Only” on our printed form — reference number, receiving officer, urgency and target resolution date — is completed by Duara Finance staff once your complaint reaches the register.